OZL380 : Customer Service Advisor - Rochdale

Salary: £7,700 per annum

A client of ours based in Rochdale are looking for an experienced part time customer service advisor to join their team

To provide a first class service to all the customers of the Society and to
achieve all targets and objectives set.
Generate and follow through sales opportunities (personal callers and by
telephone) so that personal and team targets are met.

Welcome, help and assist customers in order to build customer loyalty
and maximise sales opportunities.

Assisting the Branch Manager in building and maintaining excellent
customer relationships.

Support and, as appropriate train team colleagues so that good team
spirit is maintained and branch targets are met.

Suggest and follow through ideas to improve the systems, public image
and appearance of the branch.

Assist Branch Manager in ensuring that the branch operates in line with
standards.

Keep up to date with the latest products and market developments so that
accurate and useful information is given to the customers.

Look for the opportunities to take on responsibilities and undertake
training over and above the standard required.

Perform all cash and banking transactions quickly and accurately and in
accordance with the Society's Security Policy to build customer loyalty and
maximise sales.

Authority Levels

To arrange referrals toFinancial Services Advisors in respect
of regulated products. No advice can be given under any circumstances.
To arrange referrals to Branch Manager in respect of mortgage and
non-investment insurance products. No advice to be given unless registered
to do so.


Hours
Monday - Friday 10.00am-2.00pm + saturday on a rota basis 9.15am-12.15pm

Benefits
Pension, life assurance, instant access savings account

Holidays
25 days pro rata, + 1 additional for each year worked

Area:
Category: Customer Service

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