Ref: BBW4505   Customer Representative

Are you an experienced Customer Representative?

Our client is looking for a Customer Representative to join their busy, expanding business.

Responsibilities will include:
You will be the first point of contact for customers visiting the Branch Network.  In this role, you are responsible for providing a friendly, respectful and prompt service to all customers.  In addition to this, the Customer Service Rep generates referrals for potential new business by securing appointments for customers with Customer Account Managers, Mortgage consultants or Nationwide Independent Financial Advisers.
You will be targeted and measured on the number and type of appointments generated and the quality of customer interactions. This role is customer facing therefore. a friendly, outgoing manner and exemplary customer service background are critical. Good listening skills and the ability to question effectively are also essential.
Responsible for managing a range of counter services and dealing with customer transactions
and requests.  You will be processing and recording new transactions and generating referrals.  Identify opportunities for new business during customer interactions and encourage customers to book follow-on appointments. Proactively inform customers about new and existing products and service. Deliver against weekly and monthly targets.
Administration and Branch Support. Handle all cash transactions accurately adhering to policy and processes. Accurately administer cash so that cash delivery is securely managed and tills are adequately stocked through the day. Keep records and all business registers up to date at all times. Keep counter and work area tidy and up to date at all times. Keep up to date with, and adhere to, all company policies and procedures.

Skills and Experience:
Maths and English GCSE or equivalent - minimum Grade C
1 - 2 years retail / customer facing experience strongly preferred

Hours - Monday - Friday 9am - 5:30pm & one evening per week, 10am - 6:30pm and one Saturday in every four.  30 hours per week/9month contract.

If you are interested in this vacancy, please email your cv to kay.kennedy@jobwise.co.uk 

PLEASE NOTE:
We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful and your details will not be held. Please check back and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.