We are recruiting for a Customer Service Advisor for a multinational expanding organisation based in Cheadle. Along with a basic salary of up to £17,000, the successful candidate will also benefit from an extensive annual leave allowance, life insurance, a company pension scheme, a retail reward scheme and much more. This is a 12 month fixed term contract covering a Maternity Leave.
About The Role:
The role is working within the Customer Service team reporting to the Customer Service Manager and its main duties will include:
To provide an efficient and effective interface for customers who wish to place orders
Provide accurate data in relation to stock availability and delivery information
To keep an accurate up to date database of customer address records
Build strong customer relationships, resulting in loyalty and customer confidence
Clarifies what the customer expects and manages customer expectations
Manages personal workload to complete the required quantity of individual and team tasks within agreed timescales
Liaise with couriers to provide up to date and accurate delivery information
Taking payments/charitable donations via card/cheque and post
Taking Gift Aid payments with donations
Essential Skills & Experience:
Excellent proven customer service skills
Excellent communication skills
Confident reassuring telephone manner
Can deal with queries and complaints in polite and timely fashion
Mature, patient and tenacious attitude
Can show empathy/sympathy/understanding as and when required
Strong accuracy and attention to detail
The ability to be a good team player
The skills and experience to understand and manage client expectations
MS Office, MS Excel skills – intermediate
About The Benefits:
Salary range of £16,000 – £17,000
Hours of work: Monday to Friday, 8:30am – 5pm
25 days annual leave plus bank holidays
12 month fixed term contract
Retail reward scheme
If this sounds like a role you will LOVE, please send your CV to firstname.lastname@example.org
Our client is an equal opportunities employer. This material is available in alternative formats upon request.
Please allow 7-10 days for the alternative format. If you have any questions on the role or need further information please contact a member of the team on 01614747888.
We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful and your details will not be held. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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