We are recruiting for a Customer Service Advisor for a multinational expanding organisation based in Cheadle. Along with a basic salary of up to £17,000, the successful candidate will also benefit from an extensive annual leave allowance, life insurance, a company pension scheme, a retail reward scheme and much more. This is a 12 month fixed term contract covering a Maternity Leave.


About The Role:

The role is working within the Customer Service team reporting to the Customer Service Manager and its main duties will include:

To provide an efficient and effective interface for customers who wish to place orders

Provide accurate data in relation to stock availability and delivery information

To keep an accurate up to date database of customer address records

Build strong customer relationships, resulting in loyalty and customer confidence

Clarifies what the customer expects and manages customer expectations

Manages personal workload to complete the required quantity of individual and team tasks within agreed timescales

Liaise with couriers to provide up to date and accurate delivery information

Taking payments/charitable donations via card/cheque and post

Taking Gift Aid payments with donations


Essential Skills & Experience:

Excellent proven customer service skills

Excellent communication skills

Confident reassuring telephone manner

Can deal with queries and complaints in polite and timely fashion

Mature, patient and tenacious attitude

Can show empathy/sympathy/understanding as and when required

Strong accuracy and attention to detail

The ability to be a good team player

The skills and experience to understand and manage client expectations

MS Office, MS Excel skills – intermediate


About The Benefits:

Salary range of £16,000 – £17,000

Hours of work: Monday to Friday, 8:30am – 5pm

25 days annual leave plus bank holidays

12 month fixed term contract

Free parking

Life insurance

Childcare vouchers

Retail reward scheme

To Apply

If this sounds like a role you will LOVE, please send your CV to tessa.bentley@jobwise.co.uk


Our client is an equal opportunities employer. This material is available in alternative formats upon request.

Please allow 7-10 days for the alternative format. If you have any questions on the role or need further information please contact a member of the team on 01614747888.

We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful and your details will not be held.  Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

 

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