This well-established Haslingden company has an outstanding presence in the telecoms market, they are looking for a Customer Service Representative to join their highly motivated team. There is a salary of up to £19,000 and benefits that include holidays that increase over time to 25 days plus bank holidays, free onsite parking, pension, great prospects and excellent working conditions

About The Role:

Reporting to the customer service director, you will engage with and build quality relationships with customers. Ensuring successful implementations of products and services providing excellent service on customer queries. Key duties are:

Take ownership and deliver projects from pre-sales to effective hand over to support within time and budget

Assist in maintaining client satisfaction

To proactively keep abreast of market / technology developments and communicate with the team and management

To assist the sales function in the compilation of compelling proposals and quotations to existing and new customers

Managing and prioritise multiple open cases at one time

To be able to review and present performance reports to clients and take positive steps with causal analysis

To handle Invoice queries from customers

To ensure that Administration duties are maintained against company standards

To work with customers / suppliers to identify & diagnose problems

To troubleshoot a variety of technical and non-technical issues

To make calls to assist with queries

To rapidly establish a good working relationship with customers and other professionals

Essential Skills & Experience

Ideally having worked in a technical customer services environment

Demonstrable track record of performance and development

Ideally telecoms or IT products and services knowledge specifically including broadband

Experience of client interface, either face to face or via the Telephone

About The Benefits

A salary of £17,000 to £19,000

20 days holiday plus bank holidays, increasing over time to 25 days

On site free car parking

Pension scheme

Excellent working environment

Great prospects

To Apply

If this sounds like a role you will LOVE, please send your CV today!!

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