Do you have a steady career history within customer service? Have you previously worked within a contact centre environment?  


Working for a world leading Facilities Company based in Greater Manchester who are passionate and successful in their field.  If you are looking for a fulfilling customer service role this is the job for you.    


The Role

Taking inbound calls from clients

Working to SLA’s

Proactively answering customer’s faults and queries in the first instance

Actively finding a resolution

If you are unable to resolve the problem ensure it is dealt with until a satisfactory conclusion is reached

Taking ownership of problems

Being helpful and courteous at all times

Liaising with other departments  

Processing documentation accurately

Confident in dealing with complaints

Participate in team meetings and put forward new ideas

Experience & Skills

Previous experience within a Customer Service Contact Centre (i.e. specifically customer service rather than a sales team) is essential, together with knowledge of Word, Excel and Outlook. Must have excellent communication skills both written and verbally

Good grammatical and numerical skills. Use of a system called Maximo would be advantageous but is not essential

Hours

Shifts are the hours of 4.30pm to 12.30am (37.5 hours per week) on a rolling rota basis working 6 days on and 3 days off.

Salary & Benefits

In return for your hard work and commitment a salary of £20,000 to £21,000 per annum is offered and benefits include Private Healthcare, parking on first come first serve basis and 26 days holidays

Free Parking

To apply

If you believe this is the role for you, and have the relevant experience, please call Destiny on 0161 474 7888 or email your CV to destiny@jobwise.co.uk

We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful and your details will not be held.  Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

 

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