We are currently recruiting for First Response Advisors for a well established insurance company based in Liverpool City Centre. This is a permanent role offering the salary between £17,000- £21,000 and Immediate starts.


Hours: Shift Patterns on a 4 week rota – working every one in 3 weekends working a Saturday and Sunday  (9am-5pm). Days in Lieu will be given for Weekend work.


Rota 1: 9am-5pm – Monday to Sunday

Rota 2: 10am-6pm – Monday to Friday

Rota 3: 8am-4pm  – Monday to Friday

Rota  3 :12pm- 8pm – Worked Every 1 in 6


About The Role:

To effectively capture all new claims information to achieve an early assessment of liability.

To achieve maximum capture of vehicle hires for both credit hire and authorised hire.

To capture maximum capture of injuries.

To capture maximum capture of Repairs

To capture a maximum of Salvage cases

Conduct full and detailed enquiries in all new claims cases to capture maximum information at first response to accurately reserve claims and assess liability

To establish where possible which work stream the claim should follow, fault, non fault, dispute

Maximise hire conversion

Maximise PI Referrals

Maximise Repairs

Maximise Salvage

Capture third party claimants on fault cases

Essential Skills & Experience


Sales driven and motivated self starter

Persuasive, strong and confident telephone manner

Accurate decision making based on a professional questioning technique.  

PC literate with excellent administration and processing skills in relation to setting up new claims

Ability to convert services  

About The Benefits

Offering the salary between £17,000- £21,000

Immediate start

Great company to work for


To Apply

If this sounds like a role you will LOVE, please send your CV to Stephanie@jobwise.co.uk


We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful and your details will not be held.  Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.


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