We are currently recruiting for First Response Advisors for a well established insurance company based in Liverpool City Centre. This is a permanent role offering the salary between £17,000- £21,000 and Immediate starts.
Hours: Shift Patterns on a 4 week rota – working every one in 3 weekends working a Saturday and Sunday (9am-5pm). Days in Lieu will be given for Weekend work.
Rota 1: 9am-5pm – Monday to Sunday
Rota 2: 10am-6pm – Monday to Friday
Rota 3: 8am-4pm – Monday to Friday
Rota 3 :12pm- 8pm – Worked Every 1 in 6
About The Role:
To effectively capture all new claims information to achieve an early assessment of liability.
To achieve maximum capture of vehicle hires for both credit hire and authorised hire.
To capture maximum capture of injuries.
To capture maximum capture of Repairs
To capture a maximum of Salvage cases
Conduct full and detailed enquiries in all new claims cases to capture maximum information at first response to accurately reserve claims and assess liability
To establish where possible which work stream the claim should follow, fault, non fault, dispute
Maximise hire conversion
Maximise PI Referrals
Capture third party claimants on fault cases
Essential Skills & Experience
Sales driven and motivated self starter
Persuasive, strong and confident telephone manner
Accurate decision making based on a professional questioning technique.
PC literate with excellent administration and processing skills in relation to setting up new claims
Ability to convert services
About The Benefits
Offering the salary between £17,000- £21,000
Great company to work for
If this sounds like a role you will LOVE, please send your CV to Stephanie@jobwise.co.uk
We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful and your details will not be held. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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