A fantastic opportunity has come available for a German speaking Customer Service Advisor role in Manchester City Centre. The company is very well established and has a global client and customer base where by they need people with multilingual ability. Working hours are flexible Monday – Friday as the support centre is open 24 hours. Paying £18,000 per annum.

About The Role:

· The Support Centre Representative will support suppliers and clients using the company’s web based products.

· The Representative will provide inbound support to platform users who are required by their customers to complete one or more online assessments.  

· The Support Representative will provide support via telephone, live chat and email.   

· The Representative may be required, at times, to also provide outbound support to ensure users have received the requests from their customers.

· The Support Centre operates a 24 x 5 hour shift operation to support users across the globe.  

· The Support Centre Representative must be prepared to work a shift pattern if required.

Essential Skills & Experience:

· Experience in a busy customer service environment

· Following defined agreed processes to ensure quality and service levels

· Handling of inbound support queries via telephone and live chat – live chat being a mandatory pre-requisite

· Handling of multiple live chats at any given time – desirable

· Experience supporting users who are using a web software product – i.e. this is what customers will be phoning or live chatting about – desirable

· Speak/write fluent English and German

· Be prepared to work a night shift (we operate a 24 x 5 service centre) – night shift hours are paid at time + 40% i.e. a 40 uplift on salary for hours worked during the night shift

About The Benefits:

· Flexible working hours Monday – Friday 37.5 hours

· Extensive Training

· 23 days holiday plus bank holidays

· Great social events

· Dress down Fridays

To Apply

If this sounds like a role you will LOVE, please send your CV to: katie@jobwise.co.uk

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