We currently have a fantastic opportunity available on a graduate scheme working for a well-established and reputable company based just outside of Stockport. This is an 18 month to 2-year scheme, which will ultimately lead to Management or Account Management opportunities within the business.

This scheme will initially start within the Customer Service team paying a salary of £18,500pa and after 6 months, the role will progress onto a Level 3 Leadership and Management NVQ, which will come with a salary increase to £19,000pa.

After 1 year with the business, the role will involve more team leader responsibilities with a view to then moving to different areas of the business.

The role is working within the Customer Service team reporting to the Customer Service Manager and its main duties will include:

To provide an efficient and effective interface for customers who wish to place orders over email

Provide accurate data in relation to stock availability and delivery information

To keep an accurate up to date database of customer address records

Build strong customer relationships, resulting in loyalty and customer confidence

Clarifies what the customer expects and manages customer expectations

Manages personal workload to complete the required quantity of individual and team tasks within agreed timescales

Liaise with couriers to provide up to date and accurate delivery information

Taking payments/charitable donations via card/cheque and post

Taking Gift Aid payments with donations

Essential Skills & Experience:

Educated to degree level in a relevant field

Strong administrative skills

Excellent communication skills

Can deal with queries and complaints in polite and timely fashion

Mature, patient and tenacious attitude

Can show empathy/sympathy/understanding as and when required

Strong accuracy and attention to detail

The ability to be a good team player

The skills and experience to understand and manage client expectations

Eager to learn and progress within Marketing

MS Office, MS Excel skills – intermediate

About The Benefits:

Starting salary of £ 18,500pa with a view to being increased at each stage of the scheme

Hours of work: Monday to Friday, 8:30am – 5pm

Bonus available dependant on attendance and quality

25 days annual leave plus bank holidays

Free parking

Life insurance

Childcare vouchers

Retail reward scheme

To Apply

If this sounds like a role you will LOVE, please send your CV to tessa.bentley@jobwise.co.uk

Our client is an equal opportunities employer. This material is available in alternative formats upon request.

Please allow 7-10 days for the alternative format. If you have any questions on the role or need further information please contact a member of the team on 01614747888.

We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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