We are currently recruiting for a Service Receptionist for a well established Car Dealership based in Bootle, Liverpool. This will be offering the salary up to £18’500, free parking and immediate start.  

Please note the successful candidate will have experience within Car Dealership

Work Hours: Monday to Friday 8am-6pm with ever other Saturday.  

About The Role:

Maintain positive and regular communication with all dealership departments and customers

Establish and maintain a high level of vehicle product knowledge

To undertake all other tasks and responsibilities as requested by the Service Manager

To sell service hours, control workshop efficiency and manage customers through service process in line with all departmental profitability and customer satisfaction targets

Awareness of workshop availability and departmental resources in line with all sales and profitability targets

To manage all customers through the service process effectively including vehicle collections, deliveries and customer drop offs

Be able to sell the added benefits of the service department to all customers including parts and fully trained technicians

To be aware of the key competitor products and services in order to sell Motor Range

To identify and action up sell opportunities from both workshop and customer leads while maintaining a robust customer follow up process for all available hours

Ensure all customers receive an explanation of the value of their invoice and that payment  is received in line with company policy

Maximise customer satisfaction and retention through the use of a structured customer follow up system while ensuring the dealership database is cleansed and updated in line with relevant legislation  

To treat all service customers in a professional and friendly manner in accordance with Dealership policies

Conduct telephone calls in a courteous and friendly manner while maximising all business opportunities; qualifying customers ‘needs and encouraging them to make a service appointment

To be able to demonstrate the key elements of both verbal and non-verbal communication in order to provide an enhanced customer experience

To manage an effective and robust customer complaint process and where necessary escalate to other managers

To maintain all service diaries, associated paperwork and the dealership management system in accordance with policies

To ensure that all monies taken from customers is recorded and handled within company guidelines

To suggest to management ideas that may reduce costs, improve efficiency, productivity and resultant profit

To ensure work-in-progress is constantly reviewed and invoiced at the earliest opportunity

To order parts or other services from our suppliers and to ensure that returns are managed in accordance with company policy

Ensure that vehicles loaned out to customers, (courtesy etc.) is done in accordance with company procedure

Essential Skills & Experience

The successful candidate will have experience in below roles:

Service and Parts

Dealership Receptionist

Service Administrator

About The Benefits

Salary up to £18,500

Free parking

Immediate start

To Apply

If this sounds like a role you will LOVE, please send your CV to Daisy@jobwise.co.uk

We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful and your details will not be held.  Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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