We are currently recruiting for a Validations  Manager to join a fast growing insurance company based in Liverpool City Centre. This will be offering the salary of £25,000, immediate start and lots of career progression.

Hours of work: Monday to Friday 9am-5.30pm with one late week working 12pm- 9pm also working a 1 in 3 Saturday in line with the team.

Please note all candidates will be CRB checked as its a heavily regulated FCA environment

About The Role:

Driving team to achieve/exceed department KPI’s in a consistent manner

Provide daily feedback on performance and general information cascade to team and conduct agreed levels of team 121s, meetings, buzz sessions and company communication sessions

Ensure delivery of Client KPIs within your team including: Day to day service levels, Monthly KPI’s (volume and percentages), customer experience, quality measures and compliance measures

Adhere to HR policies and procedures to provide a fair and consistent approach to managing staff and, where necessary, conduct counselling and disciplinary hearings

Managing and coaching a team of Advisors

Achieving the attrition, absence and adherence targets

Conduct agreed level of quality assessments and provision of feedback to ensure quality standards are maintained

Essential Skills & Experience

The successful candidate will have :

Team Leader or Team management experience

Educated to GCSE level or Qualified by experience

People management skills

Experience in a sales, retentions or customer service environment

Excellent coaching, communication and support skills

Product knowledge desirable

PC user knowledge

About The Benefits

Salary of £25,000

Immediate start

Career Progression

To Apply

If this sounds like a role you will LOVE, please send your CV to Stephanie@jobwise.co.uk

We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful and your details will not be held.  Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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