Technical Support Advisor

  • Altrincham, Greater Manchester
  • Up to £24000 per annum + Generous holidays and benefits!
  • VR/29026
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Are you looking to get into the world of technology? Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so please get in touch!

I am recruiting a Technical Support Advisor for a fast-growing IT company based in the Altrincham area. Paying a starting salary of £24k, you will work as part of a close-knit team, in educating and troubleshooting any technical queries from customers. Based in their swanky offices, I am keen to speak to candidates who have a passion for IT and delivering an outstanding experience to the customer.

What will you be doing as Technical Support Advisor?

  • Handling any incoming customer queries via telephone, email & live chat
  • Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
  • Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
  • Develop an in-depth knowledge of the companys products and services
  • Manage a busy workload and assess priorities
  • Accurately record all information and dialogue with the customer on internal system
  • Any other ad-hoc duties as required

We would LOVE to hear from you if you have the following skills and experience:

  • Previous experience as a Customer Service Advisor, Helpdesk agent is preferred
  • Previous knowledge or experience from a Telecoms, IT or Technical environment is desirable
  • Experience of call handling is absolutely essential
  • Proactive and solutions focused approach to work
  • Excellent communication skills, with ability to deliver the message with confidence and empathy
  • Be able to listen and really pinpoint what the issue is
  • Enjoy working as part of a team, but have the drive to work on own initiative

What will you get in return for your work as a Technical Support Advisor?

  • Salary: £24000
  • Working Hours: 37.5 hours a week on shift rota between 8:30am - 6pm (Monday - Sunday)
  • Weekend shifts are remote based
  • Holidays: 25 days holiday + bank holidays
  • Opportunities for progression and personal development
  • Chance to join a fun, dynamic working environment

If this sounds like a role you will LOVE, please send your CV today!

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