Customer Service Advisor

  • City Of Manchester, Greater Manchester
  • Up to £26000 per annum
  • VR/29184
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Do you have a passion for excellent customer service and an interest in kick starting your career in the finacial services industry? Then we would love to hear from you!

We are looking for a customer service advisor to join our retail savings team. Working for a bank in the centre of Manchester, this is a really exciting career opportunity. Our businesss is entering a period of growth and this will be a first step to join an organisation where you can really develop you skills and grow your career. If you're passionate about delivering exceptional customer service, have previous experience of within a customer service environment and want to be part of a hard-working team, then we want to hear from you! Previous experience working in the finance sector, or a buisness related degree would also be an advantage.

What you will do in the role of Customer Service Associate?

  • Work closely with the Savings Team and Team Leader
  • Deliver exceptional service for our customers
  • During quieter periods you will have opportunities to support to the wider business
  • Be the first point of contact with our savings customers on the phone and via email
  • Help customers with the opening and ongoing running of their accounts.
  • Ensure accurate and timely response to customer queries.
  • Meet service level agreements for processes as specified by the Savings Manager.
  • Liaise with the wider business, including Cash Operations, Change and Finance.
  • Represent the Savings team including ross functional projects providing insight for process improvements.
  • Ensure all retail processes are completed efficiently and accurately.
  • Complaints to be dealt with effectively by following internal processes.

What we are looking for as the role of Customer Service Associate?

  • Previous experience within a call centre or customer service office based role would be ideal Someone who has dealt with customers in retail or hospitality and is comfortable in a fast paced environment would also be great for this role
  • You will be curious, enjoy enthusiastically experimenting, always demonstrate integrity and love to give back
  • Exceptional customer service skillsGood analytical and problem-solving skillsKeen eye for detail
  • Ability to prioritise with a focus on accurate, timely outcomes
  • Ability to operate and help motivate in a team-orientated environment
  • Customer service experience: financial services, retail, or hospitalityHigh numeracy and literacy skills
  • Excellent communication skills
  • Preferably degree educated in a numerate discipline
  • Customer service excellence
  • Complaint handling
  • Proficient in Microsoft Office programs

What you will LOVE about the role of Customer Service Associate?

  • No weekends are required.
  • Salary up to GBP26,000 per year, dependent on experience
  • Private medical insurance for you and your partner/spouse
  • 10% Employer pension contribution
  • 30-day annual leave entitlement plus Bank/Public Holidays
  • Free Gym Membership
  • Discretionary annual bonus
  • Discretionary share awards
  • Life Assurance
  • Income Protection
  • Save As You Earn company share acquisition scheme
  • Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
  • 3 days paid Volunteering leave to support our local communities
  • Vibrant office location in the lively city centre of Manchester

If this sounds like a role you will LOVE, please send your CV to us today!

Francesca Seymour

Francesca Seymour

Recruitment Consultant

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