Customer Service Advisor

  • England
  • £22500 - £25200 per annum + Excellent prospects and enhanced holidays
  • VR/29390
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Are you looking to get into the world of technology? Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so, please get in touch!

I am recruiting for a Customer Service Advisor / Technical Support Advisor for a fast-growing IT company based in the Altrincham area.
The role will involve working as part of a close-knit team, in educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigative issues needing a high level of ownership and attention to detail.

The salary is £24,000pa with a realistic OTE of £25,200pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders.
The Working hours are Monday to Friday, 9am to 5pm, and overtime is usually available, paying double time.

Hybrid working is available 1 day per week after an initial 3 months training period in the office!

What will you be doing as Customer Service Advisor / Technical Support Advisor?

  • Handling any incoming customer queries via telephone, email & live chat
  • Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
  • Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
  • Develop an in-depth knowledge of the companys products and services
  • Manage a busy workload and assess priorities
  • Accurately record all information and dialogue with the customer on internal system
  • Any other ad-hoc duties as required


We would LOVE to hear from you if you have the following skills and experience:

  • Previous experience working as a Customer Service Advisor / Helpdesk Advisor / Technical Support Advisor would be ideal
  • Knowledge or experience within a Telecoms, IT or Technical environment is desirable but not essential
  • The role is dealing with in-depth investigative issues needing a high level of ownership and attention to detail
  • Proactive and solutions focused approach to work
  • Excellent communication skills, with ability to deliver the message with confidence and empathy
  • Must be able to listen well and really pinpoint the issue needing to be resolved
  • Enjoy working as part of a team, and have the drive to work from own initiative


What will you get in return for your work as a Customer Service Advisor / Technical Support Advisor?

  • The salary is £24,000pa with a realistic OTE of £25,200pa
  • Overtime available each month paid at double time
  • Working hours are Monday to Friday, 9am to 5pm
  • Hybrid working is available 1 day per week after an intiial 3 months training period in the office
  • Holidays: 25 days holiday + bank holidays
  • Opportunities for progression and personal development
  • Chance to join a fun, dynamic working environment


If this sounds like a role you will LOVE, please send your CV today!

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