I am recruiting for a Customer service Team manager for one of the UK’s largest bathroom retailers who are dedicated to providing customers with the highest standards of service. This role is working a rotating shift pattern and comes is a fantastic opportunity offering £25,000 OTE, free parking, perk boxes and excellent support.
About The Role:
Taking ownership for the team’s performance
Providing excellent customer service
To positively manage underperformance in the team using a consistent and fair approach to help overcome barriers.
Share experience, knowledge and support in development
Create a team focused culture who are motivated to meet objectives and targets
Have excellent communication skills with the team
Take ownership of customer complaints an strive for resolutions to ensure customer satisfaction
Effective after sales support
Management of your own daily work to ensure maximum efficiency
Building on your expertise and the best practice.
To effectively manage absence and conduct issues using a consistent and fair approach.
Essential Skills & Experience
Previous team leader experience
People management skills
Customer service/ call centre experience
About The Benefits
Rotational shift pattern
Free parking facilities
20 days holiday including bank holidays – increasing to 22 days after 2 years’ service
Free access to Perk box and employee assistance programme
If this sounds like a role you will LOVE, please send your CV to firstname.lastname@example.org
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