I am recruiting for a Customer service Team manager for one of the UK’s largest bathroom retailers who are dedicated to providing customers with the highest standards of service. This role is working a rotating shift pattern and comes is a fantastic opportunity offering £25,000 OTE, free parking, perk boxes and excellent support.

About The Role:

Taking ownership for the team’s performance

Providing excellent customer service

To positively manage underperformance in the team using a consistent and fair approach to help overcome barriers.

Share experience, knowledge and support in development

Create a team focused culture who are motivated to meet objectives and targets

Have excellent communication skills with the team

Take ownership of customer complaints an strive for resolutions to ensure customer satisfaction

Effective after sales support

Management of your own daily work to ensure maximum efficiency

Building on your expertise and the best practice.

To effectively manage absence and conduct issues using a consistent and fair approach.

Essential Skills & Experience

Previous team leader experience

People management skills

Customer service/ call centre experience

About The Benefits

Rotational shift pattern

Free parking facilities

20 days holiday including bank holidays – increasing to 22 days after 2 years’ service

Free access to Perk box and employee assistance programme

Bonus Scheme

To Apply

If this sounds like a role you will LOVE, please send your CV to freddie@jobwise.co.uk

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