Customer Service Advisors

  • Manchester, Greater Manchester
  • £24000 - £25000 per annum + Free Parking, Contrib Pension
  • VR/29158
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Are you are based in Manchester and want to work for the biggest name in Europes vehicle marketing industry? Are you looking to join your next Customer Service Advisor team that feels like a family who offer support in the workplace, hybrid working, plus extensive list of benefits for health, shopping, and car discounts? Then please apply!

Your next employer is offering a competitive salary of GBP24,000-25,000 dependant on experience. This is a full-time position, and some days in their office in Manchester is required. The office is recently refurbished, featuring a pool table, and break out rooms and much more. Discounts on car purchases, mental health support, discounts at Tesco and Asda plus so much more. This is a massive opportunity to join a nationally recognised company that is continuing to grow at a phenomenal rate

What will you be doing as a Customer Service Advisor?
· Provide support for customers following their car purchase
· Process delivery and collection requests for the customers vehicles.
· Promote the range of services and sales to existing and new buyers
· Maintaining and updating customer details and records
· Liaise between internal departments and customers where required
· Processing online applications and email enquiries
· Maintain the highest level of customer service by delivering excellent resolutions to ensure customer satisfaction on every call.

We are looking for a Customer Service Advisor with the following qualities?
· Customer service experience, from an office or contact centre background
· Professional communication and ability to work effectively with each customer query
· Ability to manage your time within a busy call environment
· Positive attitude, able to work part of a team
· Able to handle any difficult situations in a calmly and confidently.

Some of the benefits you will get as joining the Customer Service Advisor team -
· Very competitive salary, GBP24,000-25,000 dependant on your experience
· Shifts working between the hours of 8AM - 7PM You must be able to work 1 in 4 weekends and additional days off will be given during the week. Weekend work will always be home based. Hours mostly fall between 8.30-5.30 Monday-Friday with the occasional late, early and weekend shift
· GBP500 bonus after 6 month probation
· Additional quarterly bonus of 8% of your salary
· 25 days holiday plus bank holidays
· Laptop and equipment
· Employee assistance programme
· Access to hundreds of vouchers and discounts for shopping, groceries, cinema and much more
· Cycle to work scheme
· Free eye tests and voucher towards any glasses required
· Learning, training, and development opportunities - options to take NVQs, and other management training
· Pension scheme
· Free parking on site
· Access to discount schemes from 1-30% off the purchase of a new car from most manufactures. Some discount schemes are available to immediate family members too!
· Discounts for you, friends, and family to buy and sell cars at auctions

If this sounds like a role you will LOVE, please send your CV

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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Abbey Coghlan

Abbey Coghlan

Support Services Team Leader

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