When a patient-facing team came under pressure at one of the busiest times of year, Jobwise delivered four high-quality temporary hires in 48 hours.
What jobwise delivered
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4 Temporary Patient Advisors placed within 2 days
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3 contracts extended through february 2026
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2 Advisors continued until the end of March 2026
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1 Candidate offered a permanent role
The situation
November is one of the most demanding periods for any healthcare business. Patient volumes climb, teams are stretched, and the margin for disruption is small. For this NHS-linked healthcare provider, the pressure arrived quickly and needed an equally quick response.
The organisation was already running a permanent recruitment process for Patient Advisors. But NHS hiring comes with its own requirements. Formal advertising, structured interviews, and thorough background checks mean that even a well-managed process takes time. With demand rising across bookings, pre-assessments, and general patient enquiries, time was exactly what they did not have.
They needed temporary Customer Service Advisors who could step in immediately, without compromising on quality. The people going into these roles would be dealing with patients directly. Getting the right fit, on both skills and temperament, was not optional.
The challenge
The brief was straightforward on the surface. Four temporary advisors were needed as soon as possible. But the detail made it more complex.
Patient-facing work in a healthcare environment demands strong communication, genuine empathy, and the kind of reliability that holds up under pressure. Candidates also needed to integrate quickly into an existing team without adding to the load during an already difficult period.
Previous recruitment methods had not always delivered on this combination. The client needed a partner who could move fast and still get it right.
Our approach
We moved quickly, drawing on our candidate network and specialist recruitment channels, we ran a targeted search focused on the specific profile the client needed: strong communication skills, empathy, reliability under pressure, and a background suited to a healthcare environment.
Shortlisting and compliance checks ran in parallel rather than in sequence. That meant we were not waiting for one stage to finish before starting the next. It is a practical approach that makes a real difference when the clock is running.
Throughout the process, we kept the client closely informed. When their timelines shifted and start dates were pushed back by a week, we kept all four candidates engaged and ready to go. All four advisors were confirmed and prepared within two days of the brief.
The results
The impact was immediate. Workloads across the patient support team stabilised, service continuity was maintained, and all four advisors settled into the team without disruption.
What happened next said more than the initial placement. Three of the four temps were extended through to February 2026. Two of those continued until the end of March. And one standout candidate was offered a permanent position with the organisation.
That last point matters. A temporary placement becoming a permanent hire is not something that happens by chance. It takes a clear understanding of what a client genuinely needs. It also means finding someone who fits not just the role, but the team around it.
The outcome in numbers
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Time to hire: 2 days (versus several weeks under standard NHS recruitment timelines)
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4 out of 4 roles filled in a single process
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3 out of 4 temps extended beyond initial assignment
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1 permanent hire from the contemporary cohort
What the client said:
“I reached out to Jobwise to request agency support for an urgent piece of work, and Gemma was able to source four agency staff within the same week. The whole process was quick, straightforward, and easy to manage. The agency staff have been reliable, professional, and have integrated really well into the team. Although the initial request was for one month of support, the quality of the candidates has been so strong that they are still currently working with us, and we have recently offered one of them a full-time position.”
Patient Services Manager, NHS-linked healthcare provider
Need to move quickly on a temporary brief?
Whether you are managing a surge, covering an unexpected gap, or bridging the gap while a permanent process runs its course, Jobwise can help.
We work with businesses across the North West. Get in touch with the Jobwise team to talk through what you need.
